Residential Connected Device Platform
A property technology company operating across the United Kingdom faced fragmented smart home integrations. Twelve different device manufacturers, inconsistent automation behaviour and no central visibility across their residential portfolio. Conditions were unstable and worsening as they onboarded new properties monthly.
Our observation revealed protocol conflicts between Zigbee and Wi-Fi ecosystems, firmware version mismatches causing automation failures and a backend architecture that could not absorb growing device volumes. We prepared a unified connected device platform with manufacturer-agnostic integration layers and a consumer-facing smart home application.
Changing Conditions
Fragmented integrations, failed automations, no visibility
Observation Method
Protocol mapping, compatibility matrix, load modelling
Stabilised Outcome
12,000 households, 99.7% uptime, unified control app